Contact

Putting your own name on the studio, and serving it from your own address, runs on an agency licence. It is not something a workspace can switch on for itself — we grant it against an order, because a licence you can issue yourself is not a licence.

Write to [billing contact address] with the workspace name and the address you want to serve from. If you have already tried to add a domain and been refused, that refusal is why.

A licence covers branding, and may or may not cover custom domains and how many of them — the white-label settings page shows exactly what yours permits once it is in place.

The plans cover most people, and you can start any of them without talking to anybody. Write to [billing contact address] when the shape does not fit:

• More seats than the largest plan lists.
• An invoice and a purchase order instead of a card.
• A question about where files are stored, or a security review before you can buy.
• Volume that makes the credit packs the wrong unit.

Tell us roughly how many people and roughly how much you expect to make each month. That is enough for a real answer; we will ask if we need more.

For a charge you do not recognise, write to [billing contact address] with the workspace name and roughly when it happened — we can find it from that. What we will and will not refund is set out on the credits and refunds page, and this address is the one named there.

If something has gone wrong enough that you are thinking about a chargeback or a lawyer, write here first. Most of it is a misunderstanding, and this reaches a person who can simply fix it.

Questions about what we hold, and requests to export or delete it, go to [privacy contact address]. What we keep and for how long is on the privacy page.

You can delete most things yourself from inside the product, and that is faster than writing. This address is for the rest, and for anything you want in writing.

To report something made here that breaks the acceptable use rules — above all anything using a real person who did not agree to it — write to [privacy contact address]. You do not need an account. Tell us what you saw and where.

If your account has been suspended and you think we got it wrong, the same address is where you appeal, and a person will look at it.

• A report of something harmful: the same day where we can.
• A billing question: two working days.
• A licence or plan enquiry: two working days.
• A data request: within a month, and usually much sooner.

These are the times already written on the pages that make each promise. If we are going to miss one we will say so rather than go quiet.